Products

SmartCall is a unified system that controls the IVR process and transforms a contact center from handling just voice calls to a sophisticated Video enabled 'contact center' capable of integrating and handling phone, fax, web chat, and e-mail. SmartCall's most unique feature is that it can operate on Linux and Windows. Enterprises prefer applications that can be controlled and maneuvered according to their individual requirements. It thus becomes necessary to look at options where the user can control basic functions to tweak the application as per requirement. SmartCall is a total solution with flexible modules to be added for easy customization like Popup Screens, reporting and even database integration. An integrated, single box solution, Smart Call leads to overall low cost of ownership for the Enterprises. NAM has implemented an IVR solution for Sutherland Call Center running Symantec front end speech enabled IVR.

The Smart Video Gateway (Smart ViG) provides audio / video transport to the 3G Mobile switching centre and uses 3G-324M protocol. It has transcoding and proxy functions for call signaling, command control, and voice and video transcoding between multimedia systems protocols including 3G-324M/H.324M, ITU-T H.323 and the IETF SIP. The Smart ViG provides transcoding tailored to end-terminals such as mobile phones, PDAs, and IP terminals. It supports a variety of voice and video coding standards and connects end-terminals on circuit switched, packet switched networks, wireless networks and GSTN. The Smart ViG does transcoding in real-time and on-the-fly between major voice and video standards and protocols including the GSM-AMR, G.723.1, and G.711 voice codecs; H.263 and MPEG4 video codecs. The gateway complies with all protocol requirements as defined by the 3GPP 3G-324M ITU-T H.324, H.324m, H.323, and the IETF RTP and SIP protocols. It is equipped with patented technologies that enable rapid session setup, minimal media delays and skews, while ensuring the widest interoperability and unparalleled user experience and media quality.

VAS Delivery Platform is specially designed for mobile operators, media companies, and VAS providers to launch services quickly and gain competitive advantage. The Integrated VAS SDP (Service Delivery Platform) can offer Voice & Video services to consumers reliably and economically. This results higher efficiency and less over head costs. The platform meets all the VAS, IVR and Dial out requirements of the mobile operators and media companies. The VAS SDP comes with voice based services like CRBT, Voice SMS, Call Management, Voice Portal and Video Applications such as Video SMS, Video Portal, Mobile TV, Video CRBT, Mobile Video Marketing & more. For a green field operator, the platform helps to launch all essential voice based services quickly with low TCO and high ROI. It is a single box solution, highly scalable platform supporting all mobile networks from 2G to 3G including NGN (Next Generation Network).The platform has built in media gateway that makes it possible to provide services using SIP, SIGTRAN and is suitable for NGN environment. NAM has launched one of the mobile applications called HamaraFM (Mobile Radio) for the Indian American community in US.

Earlier it is known as MyFM. Indian FM stations will be broadcast through mobile network. The proposed solution will be on Revenue Sharing Model. In future FM stations of other countries like China etc will be broadcasted.